Community technical support mailing list was retired 2010 and replaced with a professional technical support team. For assistance please contact: Pre-sales Technical support via email to firstname.lastname@example.org.
Paul St. John wrote: > Now, I'm not sure whose fault that was (or this issue is), and I'm > no expert on how virus protection s/w works (I know some of the > concepts, but not the ins and outs). However, it would seem to > me that they are playing in a field that might be more prone to > these sorts of issues (system wide, low-level type stuff) I don't see the purpose of checking *every* file that gets created, especially when you do it so poorly it breaks the OS. > The *vast* majority of the time Norton causes no problem, and as > a software developer that has seldom, if ever, written a perfect > application myself, I'm a little hesitant to start throwing stones. I expect more of commercial software. I've made some really bad errors myself but have fixed them in days (for the really biggies hours). There is a bug in Norton that interacts badly with VC and causes file deletion - it's not been fixed for two years (the latest reports are saying it happens with VS.NET). The TCP/IP breakage took them about 6 months to sort out. They never publicly acknowledged it (I never got a reply from any of my emails asking about it, either). Basically they didn't give a damn. I don't expect any better response about this one... Unless you have a corporate contract they don't care. > For a piece of software that is running *all* the time, keeps itself > updated and protects me from all sorts of untold evils, I think 2 > issues in over 2 years is something I can live with. Don't get me started on that... those people peddle fear, nothing more. There are probably not more than a dozen viruses actually in circulation, and the most effective antivirus protection doesn't cost money... simply bounce executable attachments at the mailserver - cost $0, and works with all email viruses present and future. You can catch any stragglers with something like AVG (also $0, not that you really need it) Last time I was quoted for Norton for the corporate mail server they wanted more than $10,000 per year. When I told the boss he nearly fell off his chair laughing.... we'd been running an old free release of mcafee for 4 years and it was working fine. Tony