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I want to turn off my virus protection so I can update my video card. It keeps asking for a password and won't accept the last know password. Symantec was no help. All they wanted to do was sell me an upgrade. I use Norton system works 2003 on my Sony desktop w/ win xp sp2 and all updates completed. I need to update my video card to be able to update my Roxio easy media creator 8. Roxio says the reason it won't install updates is because the video card is not up to date. I'm between a rock and a hard place. Can you help me? jyj1171 at cox.net Jeff