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David Somers wrote: >>2. Go to member only posting, and bounce nonmember posts... this will stop >>people posting and defeats the point of a support list IMO. > > > True. But, if somebody wants help and they can't be bothered to subscribe to > the list, then that is a bit silly of them isn't it? > > A few sites that I've seen put up a web form for such people, so they can > submit a message to a list, and when it is sent to the list it is prefixed > with something like "the sender can't be bother to subscribe to the list, > so if you want to help them out, mailto directly". I agree with this -- Members only is a very good way. However, the only way I ever use this list anymore is with a newsreader. That assumes people still be are able to post to news server and have it get to the email users. >>3. Kill the email list entirely and rely on the newsgroups - currently my >>preferred solution. That would be fine as well. > Do support via a forum. > But, this is a pain, since reading messages via mail/nntp is, IMHO, much > easier. And, you also also back to the SPAM problem unless the forum is > locked down to members only. Forums are a pain but have better historical context since they keep their threading better than a mailman archive. Google searches will send them to the entire thread instead just one message -- sometimes the messages have broken threading. IMHO Forums are poor for the people using them daily, unless the fancy formatting and smilies actually help the conversation. >>Shooting spammers in the head is an >>attractive option but illegal in most countries... *sigh* Regards, -- Glen Starrett