[cvsnt] Re: Latest Updates

Oliver Giesen ogware at gmx.net
Mon Oct 25 18:09:03 BST 2004

Community technical support mailing list was retired 2010 and replaced with a professional technical support team. For assistance please contact: Pre-sales Technical support via email to sales@march-hare.com.

> This was in response to a statement that the AV configuration couldn't
> be changed, even to the point of removing directories.
> At that point the remaining choice is to not use CVSNT.

Ok, touché.

> It's long been the policy that bug reports won't be treated seriously
> unless they can be repeated on a machine without any AV installed.
> Commercial support has different rules, but that's what they're paying
> for.  Someone would probably go down to their office and try to
> replicate the problem in situ... free support simply doesn't go that far.

Agreed. A hint about the commercial support option might have been a good
idea then. I didn't see anywhere that Rick said commercial support was not
an option.

> > (BTW: I'm thinking about giving the AVG7 Free beta a try. Anyone got
> > experience with that yet - even aside from CVSNT-compatibility?)
> I've had no issues with AVG6 - works quite well.

Yes, neither had I (apart from the limited functionality and the ugly UI -
both of which are acceptable in a free offer). But I was asking about
AVG7... ;)


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